Chiefly Privacy Policy (Australia)

1. Introduction

Your Chiefly (owned Sarentina Pty Ltd) ("Chiefly", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information, and how you can access or correct it.

2. What is Personal Information?

"Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This includes but is not limited to names, email addresses, phone numbers, IP addresses, and user activity.

3. What We Collect

We may collect the following types of personal information:

• Identity Data: Full name, title, date of birth

• Contact Data: Email address, phone number, business address

• Usage Data: Interactions with our website, app, or software

• Technical Data: IP address, browser type/version, operating system, device type

• Business Data: Company name, position, team affiliation, and business role

We may also collect sensitive information only where permitted by law and with your consent.

4. How We Collect Personal Information

We collect information:

• Directly from you (via web forms, signups, email communication)

• Through your use of our services, websites, or software

• From third parties with your consent (e.g., integrated platforms like Slack, Google Workspace)

We collect information via cookies and tracking technologies for performance, functionality, and analytics.

5. Why We Collect It

We collect, hold, use, and disclose your personal information for purposes including:

• Providing, supporting, and improving our services

• Personalising user experience

• Customer service and technical support

• Communicating updates, offers, and service changes

• Ensuring compliance with legal obligations

6. Disclosure of Personal Information

We may disclose your personal information:

• To our employees, contractors, and service providers (e.g., IT, cloud hosting)

• To third parties if required by law or regulatory obligation

• With your consent, to integration partners or tools you authorise

• To entities located overseas, only if appropriate protections are in place

We will take reasonable steps to ensure any third parties handle your information in compliance with Australian privacy laws.

7. Overseas Disclosure

Some data may be stored or processed by service providers in jurisdictions outside Australia (e.g., the United States). We ensure such disclosures comply with APP 8 and that recipients uphold privacy standards equivalent to Australian requirements.

8. Data Security

Chiefly takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:

• Encryption of data in transit and at rest

• Role-based access controls

• Regular security reviews

9. Access and Correction

You have the right to request access to, or correction of, your personal information.

To do so, please contact us via the details below. We will respond within a reasonable period and may ask you to verify your identity.

10. Complaint Handling

If you have concerns about how we have handled your personal information, please contact us. We will respond promptly and investigate the issue. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

11. Changes to This Policy

We may amend this Privacy Policy from time to time. The latest version will be posted on our website with the effective date updated.

12. Contact Us

For questions, access requests, or complaints regarding this policy:

Privacy Officer
Sarentina Pty Ltd trading as YourChiefly
Email: connect@yourchiefly.com